Genesys Customer Success Catalog

Genesys Customer Success Service Catalog | Level up

Products

Genesys Multicloud CX/Genesys Engage on-premises Training Subscription

Increase self-sufficiency by building in-house experience and expertise.

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Genesys Multicloud CX | Genesys Engage on-premises

Voice User Experience Scorecard

Improve your speech IVR to deliver a superior customer experience.

Genesys Multicloud CX | PureConnect Cloud | Genesys Engage on-premises | PureConnect

Value Realization Service

Identify gaps impacting your key business indicators.

Genesys Cloud CX | Genesys Multicloud CX | PureConnect Cloud | Genesys Engage on-premises | PureConnect

Value Realization Advisory

Identify gaps impacting your key business indicators.

Genesys Cloud CX | Genesys Multicloud CX | PureConnect Cloud | Genesys Engage on-premises | PureConnect

Genesys Beyond Training Subscription

Knowledge without limits. Genesys professional and CX training for all levels and skills.

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Genesys Cloud CX | Genesys Multicloud CX | PureConnect Cloud | Genesys Engage on-premises | PureConnect

Omnichannel Optimization

Receive customized recommendations on how to implement and configure additional channels in Genesys Cloud CX.

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Genesys Cloud CX API Quick Start

Learn API best practices and recommendations related to a chosen use case.

Level up | Quick Start | Integration Help

Genesys Cloud CX

API Coaching

Develop a proof-of-concept API solution that solves a chosen use case.

Level up | Integration Help

Genesys Cloud CX

API Teaming

Grow your capabilities for using Genesys Cloud CX APIs and build one proof of concept.

Level up | Integration Help

Genesys Cloud CX

Workforce Management Optimization

Learn the most efficient use of Genesys Cloud CX Workforce Management.

Genesys Cloud CX

Amazon Lex Bot Integration Quick Start

Build a basic proof-of-concept solution to solve for a desired use case.

Level up | Quick Start | Integration Help

Genesys Cloud CX