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API Teaming

Engage with a Genesys Cloud CX API expert to validate the design and approach of your chosen use cases, co-create proof-of-concept solutions, and work together on leveraging the Genesys Cloud CX Public API to achieve faster production results and time to value.


  • Familiarity with REST APIs and common JavaScript libraries
  • Location to host the proof-of-concept solution
  • Recommended: Completion of the Genesys Cloud CX API training course

How it works

This is 4 consecutive weeks of engagement that follows this structure:

  1. Examine your use cases and desired outcomes to validate API solution designs
  2. Understand your ongoing business drivers and needs related to developed API services and your Genesys Cloud CX solution
  3. Co-create proof-of-concept solutions per requirements definition
  4. Follow-up API consultation

Listing Details:

License Type
Genesys Cloud CX 1 & above
Typical Lead Time
4 consecutive weeks
Remote or onsite