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API Coaching

Take the first step towards leveraging the robust Genesys Cloud CX public API by accelerating a proof of concept solution focused on solving for your chosen use case.


  • Familiarity with REST APIs and common JavaScript libraries
  • Location to host the proof-of-concept solution
  • Suggested Class: Genesys Cloud CX API training course

How it works

This is 40 hours of engagement that can be distributed across 2 consecutive weeks and follows this structure:

  1. Definition – Requirements workshop to define the vision and scope of the engagement
  2. Education – Discussion of relevant API methods, best practices, and Resource Center information
  3. Creation: Creation of a proof-of-concept solution per requirements definition
  4. Validation: Review of the proof-of-concept solution against use case goals with documented steps to demonstrate functionality

Listing Details:

License Type
Genesys Cloud CX 1 & above
Typical Lead Time
40 hours over 2 consecutive weeks
Remote or onsite