Evaluate how your customers engage with your business with guidance from a Genesys Cloud expert, who will provide recommendations and consulting on channels to better improve your customer experience.
- A configured Genesys Cloud solution
- Proper licensing to support omnichannel
How it works
This is a 40-hour engagement across the following workshops.
- Definition. Understanding the flow of your business and how your customers engage with your agents (1 day).
- Education. Consulting on suggested channels to add to your Genesys Cloud solution (2 days).
- Review. Remote review of deployed solutions (1 day).
- Follow-up. Remote consultations for 5 business days following the Review session (totaling 8 hours).
- License Type
- Genesys Cloud 2 & above
- Typical Lead Time
- 40 hours across multiple workshops
- Remote or onsite