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Omnichannel Optimization

Evaluate how your customers engage with your business with guidance from a Genesys Cloud CX expert, who will provide recommendations and consulting on channels to better improve your customer experience.


  • A configured Genesys Cloud CX solution
  • Proper licensing to support omnichannel

How it works

This is a 40-hour engagement across the following workshops.

  1. Definition. Understanding the flow of your business and how your customers engage with your agents (1 day).
  2. Education. Consulting on suggested channels to add to your Genesys Cloud CX solution (2 days).
  3. Review. Remote review of deployed solutions (1 day).
  4. Follow-up. Remote consultations for 5 business days following the Review session (totaling 8 hours).

Listing Details:

License Type
Genesys Cloud CX 2 & above
Typical Lead Time
40 hours across multiple workshops
Remote or onsite