Increase self-sufficiency by building in-house experience and expertise.

Prepare you for implementation planning and address potential gaps and risk in leading up to PureConnect adoption.

Provide flexibility in resource utilization when your system needs upgrading.

Reduce risk and maximize value of transformation projects.

Reduce risk and maximize value of transformation projects.

Reduce risk and maximize value of transformation projects.

Knowledge without limits. Genesys professional and CX training for all levels and skills.

Receive customized recommendations on how to implement and configure additional channels in Genesys Cloud CX.

Learn proper use of Scripting functionality and configure one basic script.

Develop a comprehensive report on the strengths and weaknesses of your organization’s ability to effectively operate your Genesys solution.

Build test cases aligned to use cases that mitigate risk, reduce downtime, and minimize the impact on users.

Learn proper configuration of standard Genesys Cloud CX integrations and configure one basic integration.

Learn proper use of Quality Evaluation functionality and configure one basic evaluation.

Learn proper use of Dialer campaign functionality and configure one basic campaign.