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Agent Scripting Quick Start

Evaluate how your agents interact with your customers with guidance from a Genesys Cloud expert, who will provide recommendations on how to use Scripting to improve those interactions.

Prerequisites:

A configured, production Genesys Cloud solution

How it works

This is an 8-hour, remote engagement. The Genesys Cloud expert will:

  • Review agent script functionality and options.
  • Configure one basic agent script related to your use case.
  • Demonstrate the overall agent script experience.
  • Equip you with the knowledge to create and update additional agent scripts.

Others who purchased this service also purchased:

  • Other Quick Start Services

 

Listing Details:

License Type
Genesys Cloud 2 & above
Typical Lead Time
Duration
8 hours
Remote or onsite
Remote