Evaluate how your agents interact with your customers with guidance from a Genesys Cloud CX expert, who will provide recommendations on how to use Scripting to improve those interactions.

Prerequisites:

A configured, production Genesys Cloud CX solution

How it works

This is an 8-hour, remote engagement. The Genesys Cloud CX expert will:

• Review agent script functionality and options.
• Configure one basic agent script related to your use case.
• Demonstrate the overall agent script experience.
• Equip you with the knowledge to create and update additional agent scripts.

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