Consult with a Genesys Cloud CX expert to walk through your business outcomes with a chosen Genesys Cloud CX standard integration and configure one integration that delivers that outcome.

Prerequisites:

• Completion of the Genesys Cloud CX Implementation training course
• A configured, production Genesys Cloud CX solution
• Access to and knowledge of the system to be integrated
• Suggested Class: Completion of the Genesys Cloud CX Integration training course (Coming Soon)

How it works

This is a 6-hour engagement spread across 1 week. During this engagement, the Genesys Cloud CX expert will:

1. Conduct a 4-hour call to do the following:

• • Review your chosen integration, configuration options, and best practices.
  • Configure the integration.
  • Demonstrate the integration experience.

2. Conduct a 2-hour call to review any related questions and prepare you for future updating of the integration.

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