Ensure your business is following operational best practices with help from a Genesys expert. Focus is placed on optimizing solution usage to decrease the risk of downtime and improving the overall experience operating your Genesys solution.

Prerequisites:

• Identification of the roles that will manage the applications and processes around your Genesys solution to include in this review.
• Production traffic live for over one month.

How it works

This is a 40-hour engagement spread across 2 weeks. During this engagement, the Genesys expert will:

1. Conduct a kickoff call to review the overall process, goals, and key roles.
2. Conduct 3 days of on-site resource shadowing of your operations staff to assess your usage of best practices, areas of improvement and efficiencies, and configuration optimization. Potential targeted areas include:
   • Troubleshooting processes
   • Configuration change practices
   • Training gaps
3. Conduct a remote session to discuss the outcomes of the shadowing sessions and provide a report on our recommendations.
4. Provide follow-up consultation to address outstanding questions or concerns.
5. Others who purchased this service also purchased:

• • Testing Strategy Review

*Customer will pay T&E for onsite delivery.