Quality Evaluation Quick Start
Jump straight into implementing your first quality evaluation form and policy with guidance from a Genesys Cloud CX expert. Learn to record and score Contact Center interactions in order to improve the customer experience.
- A configured and working inbound voice solution
- Recommended: Completion of the Genesys Cloud CX Quality Management training course
How it works
This is a 4-hour, remote engagement with a Genesys Cloud CX expert followed by optional consulting hours. During this engagement, the Genesys Cloud CX expert will:
- Demonstrate the quality evaluation experience.
- Review quality evaluation functionality and options.
- Configure one basic quality evaluation form and policy related to your use case.
- Equip you with the knowledge to create and update quality evaluations.
- Provide remote follow-up consulting for up to 4 hours in the 5 business days following the engagement.
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- Other Quick Start Services
- License Type
- Genesys Cloud CX 2 & above
- Typical Lead Time
- 4 hours
- Remote or onsite