Jump straight into implementing your first quality evaluation form and policy with guidance from a Genesys Cloud CX expert. Learn to record and score Contact Center interactions in order to improve the customer experience.

Prerequisites:

• A configured and working inbound voice solution
• Recommended: Completion of the Genesys Cloud CX Quality Management training course

How it works

This is a 4-hour, remote engagement with a Genesys Cloud CX expert followed by optional consulting hours. During this engagement, the Genesys Cloud CX expert will:

• Demonstrate the quality evaluation experience.
• Review quality evaluation functionality and options.
• Configure one basic quality evaluation form and policy related to your use case.
• Equip you with the knowledge to create and update quality evaluations.
• Provide remote follow-up consulting for up to 4 hours in the 5 business days following the engagement.

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