Dialer Campaign Quick Start
Fast-track your understanding of Dialer campaign setup and configuration with guidance from a Genesys Cloud CX Dialer campaign expert.
- A dialable contact list ready for import into Genesys Cloud CX in .cvs format
- Recommended: Completion of the Genesys Cloud CX Outbound Dialing training course
How it works
This is a remote engagement spread across 2 weeks. During this engagement, the Genesys Cloud CX expert will:
- Conduct a 4-hour call to do the following:
- Review Dialer campaign functionality, configuration options, and best practices.
- Configure one basic outbound campaign.
- Conduct a 2-hour call to review any related questions and prepare you for creating and updating additional campaigns.
- Provide follow-up consultation for up to 6 hours.
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- Other Quick Start Services
- License Type
- Genesys Cloud CX 1 & above
- Typical Lead Time
- 12 hours across multiple touch points
- Remote or onsite