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Dialer Campaign Quick Start

Fast-track your understanding of Dialer campaign setup and configuration with guidance from a Genesys Cloud CX Dialer campaign expert.


  • A dialable contact list ready for import into Genesys Cloud CX in .cvs format
  • Recommended: Completion of the Genesys Cloud CX Outbound Dialing training course

How it works

This is a remote engagement spread across 2 weeks. During this engagement, the Genesys Cloud CX expert will:

  1. Conduct a 4-hour call to do the following:
    • Review Dialer campaign functionality, configuration options, and best practices.
    • Configure one basic outbound campaign.
  1. Conduct a 2-hour call to review any related questions and prepare you for creating and updating additional campaigns.
  2. Provide follow-up consultation for up to 6 hours.

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Listing Details:

License Type
Genesys Cloud CX 1 & above
Typical Lead Time
12 hours across multiple touch points
Remote or onsite