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Implementation Assistance (Partner Only)

Augment and accelerate an upcoming customer implementation with the help of Genesys Professional Services. This engagement provides help throughout each stage of your project lifecycle to consult and assist with project services.


  • Trained and certified resources to deliver the project solutions and services
  • Previous Genesys Cloud CX implementation experience
  • Cloud and contact center experience

How it works

This is a 7-day engagement which includes consulting time for each of the following activities related to a single project:

  1. Project setup and planning (1 day)
  2. Locations service (1 day)
  3. Discovery and design (1 day)
  4. Genesys Cloud CX configuration (1 day or 2 remote 4-hour sessions)
  5. UAT planning and support (1 day or 2 remote 4-hour sessions)
  6. Go-live planning and support (2 days)

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Listing Details:

License Type
Genesys Cloud CX 1 & above
Typical Lead Time
Remote or onsite