Successfully deploy your first Genesys Cloud CX solution with guidance from Genesys Professional Services. This engagement provides help throughout each stage of your project lifecycle to consult and assist with project services.

Prerequisites:

• Trained and certified resources to deliver the project solutions and services
• Cloud and contact center experience

How it works

This is a 12-day engagement which includes consulting time for each of the following activities related to a single project:

1. Project setup and planning (1 day)
2. Locations service (1 day)
3. Discovery and design (2 days)
4. Genesys Cloud CX configuration (2 days or 4 remote 4-hour sessions)
5. UAT Planning & Support (2 days or 4 remote 4-hour sessions)
6. Train the trainer (1 day)
7. Go live planning and support (3 days)

Others who purchased this service also purchased:

• Implementation Assistance (Partner Only)