Fast-track your understanding of Dialer campaign setup and configuration with guidance from a Genesys Cloud CX Dialer campaign expert.

Prerequisites:

• A dialable contact list ready for import into Genesys Cloud CX in .cvs format
• Recommended: Completion of the Genesys Cloud CX Outbound Dialing training course

How it works

This is a remote engagement spread across 2 weeks. During this engagement, the Genesys Cloud CX expert will:

1. Conduct a 4-hour call to do the following:

• • Review Dialer campaign functionality, configuration options, and best practices.
  • Configure one basic outbound campaign.

2. Conduct a 2-hour call to review any related questions and prepare you for creating and updating additional campaigns.
3. Provide follow-up consultation for up to 6 hours.

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