Ensure you’re maximizing the value of your Genesys investment with high-touch oversight and guidance.

How it works

Designed to guarantee you stay on track with your initial vision and projected outcomes, this engagement consists of:

• Kick-off call to review engagement scope, key objectives, and desired outcomes.
• Interactive webinar sessions on key areas of focus in evaluating and deriving value realization.
• Ongoing support to keep your team on track and engaged throughout the project.
• Two-hour final webinar session to review project accomplishments, gaps and risks, and provide recommendations and roadmap.

Duration

Genesys Cloud CX – Up to 33 hours

PureConnect/PureConnect Cloud – Up to 56 hours

Genesys Engage on-premises/Genesys Multicloud CX cloud – Up to 56 hours