Take the first step towards leveraging the robust Genesys Cloud CX public API by accelerating a proof of concept solution focused on solving for your chosen use case.

Prerequisites:

• Familiarity with REST APIs and common JavaScript libraries
• Location to host the proof-of-concept solution
• Suggested Class: Genesys Cloud CX API training course

How it works

This is 40 hours of engagement that can be distributed across 2 consecutive weeks and follows this structure:

1. Definition – Requirements workshop to define the vision and scope of the engagement
2. Education – Discussion of relevant API methods, best practices, and Resource Center information
3. Creation: Creation of a proof-of-concept solution per requirements definition
4. Validation: Review of the proof-of-concept solution against use case goals with documented steps to demonstrate functionality