Maximize value by validating initial business drivers, assessing the current environment, and collecting data points for expert recommendations and roadmap.

How it works

This engagement is designed to guarantee you stay on track with your initial vision and projected outcomes. A Business Consultant will:

1. Conduct a kickoff call to review initial Genesys Cloud CX implementation, key areas of focus, stakeholders, objectives, and scope.
2. Conduct on-site visit to analyze each of the four focus areas of the value realization check-point.
   • Initial deployment
   • Adoption and utilization
   • Expected business outcomes
   • Practice optimization
3. Analyze data to create a roadmap for moving from current state to future desired state.
4. Provide an analysis on current environment and recommendations for maximizing value.

Duration

Genesys Cloud CX – Up to 65 hours

PureConnect/PureConnect Cloud – Up to 88 hours

Genesys Engage on-premises/Genesys Multicloud CX cloud – Up to 88 hours

*Customer will pay T&E for onsite delivery.